Call centers are now understanding the need to make the shift over to cloud computing and the many benefits that come with doing so. This shift has been accelerated by the large growth in customers using online platforms, with call centers now continually striving for innovation so that they have the ability to cater to all types of customers. As a result of this, there has been a significant change in the way that call centers are now being run, including becoming more green. Some of the ways that call centers are becoming more green are listed below in more detail.
Not having extensive infrastructure
Back in the day, call centers required extensive infrastructure in the form of large rooms with built in cooling systems in order to house servers and other physical equipment. In order to run these huge servers, there was the need for a continuous supply of a large amount of electricity. This was not only a big source of worry for call centers, but it was very expensive and meant that their carbon footprint was pretty significant. However, with cloud based software systems, there is no longer the need for call centers to have to house servers on sight, thus diminishing their need for all this infrastructure and electricity use. This has really helped to reduce their carbon footprint.
Using renewable energy
The cloud data centers that call centers are utilizing are increasingly using renewable energy sources to keep them powered. This helps to significantly reduce their carbon footprint, especially when they are operating twenty four hours a day throughout the year. Whilst using renewable energy for their cloud services is an example of how call centers are going green, using renewables for other power needs, e.g. to power up computers and monitors within the physical building is another way that these businesses are becoming green. To find out more about how much energy call centers use, visit the Utility Bidder website.
Using less IT equipment
For many years now call centers have been hardware based, making use of various different gadgets and devices in order to deliver their customers with a service. However, with a shift to the cloud, a lot of this equipment has become old, outdated, and no longer needed. This means that in future, much less of this type of equipment will have to be produced in order for call centers to operate, thus dramatically reducing their carbon footprint. With cloud based software, workers in call centers are able to do everything they need just from a single device, without having to compromise on the service that they deliver to customers.
Adopting work from home practices
Because cloud based software can be accessed by anyone anywhere, it has allowed call centers to offer their staff the chance to work from home. Not only does this help to reduce their own energy needs, given that less people are in the office, but it also means staff no longer have to drive or get public transport into work, thus reducing the amount of carbon being produced.